Recent research has identified a clear link between outstanding service provision and incremental business. Yet most law firms focus on obtaining more new clients, when in fact there is a vast untapped market within the existing client base.

The question is how do law firms capitalise on this opportunity?
The research shows that in fact it is not necessarily the client partner who can materially influence a client, but all people within the firm who will have some form of contact with the client that can make the biggest impression.

Service/fee income is not a binary state (i.e. service or fee income) but a continuum, a progression from one to the other. So by making the steps smaller we can make all client facing people in the firm more "sales aware" without asking them to become sellers and so make them able, and more importantly willing, to create value for all their client interactions.

In this conference we will be looking at the practical guidelines that will enable you to harness the inherent energy that already exists in your firm.

Huthwaite Legal will present the findings of the research with practical tips on understanding how delivering good service links to incremental fee earning opportunities and business growth.

Epoq will explore how online services can be delivered to help fee earners increase revenues, while benefiting the client, yet improving internal processes and productivity to create real client value.

Professor Stephen Mayson will look at the impact that law firm management can have on increasing fee income through service delivery.

So, if you are a Managing, Senior or Financial Partner or Practice Manager, who would like to ensure your firm is strategically placed for growth, register for a place at the conference of your choice simply by clicking on one of the links below:

NatWest events

RBS Events