How often do you meet your clients in between transactions?

Are you fully exploiting all the opportunities that exist beyond the current job?

It costs 5 times more to get business from new clients than it does existing clients.

In most firms 80% of fee income comes from 20% or 30% of the clients. However whilst these clients may be contributing significant fees to the firm they present only a small percentage of the client total legal spend and opportunities are under exploited.

This workshop concentrates on creating an action plan for each key client to fully exploit the opportunities to win more work.

• Why managing key client relationships is important
• Identifying key client relationships
• How client relationships evolve and strategies to develop them
• Individual client account development strategy
• Implementing a CRM programme
• Establishing a client service team
• Undertaking a client review meeting
• Roles and responsibilities of a key client service path.

Duration 1 day - 6hrs CPD.